180° Solutions is a FrontRange Premier-Level Partner and a RedHorse Systems reseller, as well as many associated add-on products. With over
16 years experience implementing a variety of software packages, 180° Solutions offers a wealth of experience in every aspect of implementing an
effective CRM solution.

Deployment of any CRM system takes time and careful planning. In order to assist our customers during this process, 180° Solutions has developed
a proven methodology for effective CRM implementations. By working with hundreds of companies, we have acquired the knowledge and skills
necessary to design and deliver business solutions that are properly implemented and easy to use. This has allowed our customers to realize the
maximum value from our solutions and gain a rapid return on their investment.

Our project management process identifies the key areas of responsibility, resource requirements, and timeframes for implementation. This helps
the combined team provide a timely, cost effective, and successful implementation.

PHASE 1 - NEEDS ANALYSIS & MOCK DESIGN The CRM Specialists at 180° Solutions will work with you to identify key business objectives for the system and develop a mock design system that will enable you to see exactly how your system will look. The areas to be reviewed will typically include: defining users and their requirements, lookup tables, security settings, screen layouts, workflow/automated processes, reports, templates, and third-party enhancements. In most cases, we will design each and every aspect of your solution right along with you and your team before a single piece of hardware or software is ordered. This is an interative process which is refined several times before final implementation. PHASE 2 - CUSTOMIZATION & INSTALLATION The CRM Specialists at 180° Solutions have extensive experience in implementing our products in a wide variety of network and workstation environments. We carefully document our work and we take pride in providing that extra "attention to detail". We will take the Mock Design created in Phase 1 and implement a customized version of GoldMine designed specifically to fit YOUR unique business needs. Sample GoldMine Customizations Enabling remote users to access the CRM data is often a key objective. This may include setting remote connectivity or handheld device access. This may also include setting up remote synchronization that enables either remote users to update their data from anywhere in the world or server-to-server synchronization for organizations with multiple sites. PHASE 3 - DATA MANAGEMENT & INTEGRATION Many implementations will require data to be transferred from your existing systems into the new CRM system. The transfer of data may be a "one-off" exercise to migrate data from your old system, or the requirement may be for a routine transfer of data. Either way, 180's CRM Specialist will insure these potentially complex functions are properly addressed. Many CRM solutions can also be integrated with other applications, such as accounting software, quoting software, telephony integration, etc. For further information please visit our Products page. PHASE 4 - EFFECTIVE TRAINING The success of any system is largely dependent on how well users understand it; effective training is therefore an essential component to success. 180° Solutions offers a range of specialised courses, lead by highly experienced trainers. PHASE 5 - SUPPORT SERVICES We believe that the "service after the sale" is just as important. No matter how much detail goes in to the planning on the front-end, there are always "little things" that come up when your users get to work. We are here to help via telephone support, site visits, and remote support via easy to use web access tools.